By accessing or using the SurfTurf.ai platform and related services (collectively, the "Service"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, do not access or use the Service.
SurfTurf.ai ("SurfTurf," "we," "us," or "our") may update these Terms from time to time. Your continued use of the Service following notice of any updates constitutes your acceptance of the revised Terms.
2.1 Registration. To access the Service, you must create an account by providing accurate and complete information, including your name, business email address, and company name. You agree to keep this information current.
2.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify SurfTurf immediately at legal@surfturf.ai if you suspect any unauthorized use of your account.
2.3 One Account Per User. Each user account is for a single individual. You may not share your login credentials with others or allow multiple individuals to use the same account concurrently. Additional user seats must be purchased in accordance with your subscription plan.
2.4 Eligibility. The Service is intended for business use by adults (18 years of age or older). By registering, you confirm that you meet this requirement.
3.1 Subscription Plans. Access to the Service is provided on a subscription basis. Available plan tiers, pricing, and feature sets are described at surfturf.ai/pricing (or as set forth in your order). SurfTurf reserves the right to modify plan offerings with reasonable advance notice.
3.2 Billing. Subscriptions are billed in advance on a monthly or annual basis, as selected at sign-up. You authorize SurfTurf (through its payment processor, Stripe) to charge your designated payment method on each billing date.
3.3 Late Payments. Unpaid amounts are subject to a late fee of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower. SurfTurf may suspend your access to the Service if payment is more than 15 days past due, following written notice.
3.4 No Refunds. Subscription fees are non-refundable except where required by law or as expressly stated in a written agreement between you and SurfTurf.
3.5 Taxes. Prices do not include applicable sales, use, VAT, or similar taxes. You are responsible for all such taxes arising from your use of the Service, except for taxes based on SurfTurf's net income.
3.6 Free Trials. If SurfTurf offers a free trial, you will not be charged until the trial period ends. You may cancel before the trial ends to avoid charges. SurfTurf reserves the right to limit trial eligibility.
4.1 Your Data is Yours. You retain all ownership rights in and to the data, documents, and files you upload to or process through the Service ("Customer Data"). SurfTurf does not claim any ownership interest in your Customer Data.
4.2 License to Operate the Service. By uploading Customer Data, you grant SurfTurf a limited, non-exclusive, worldwide license to access, store, process, and display your Customer Data solely as necessary to provide the Service to you. This license terminates when you delete the data or close your account (subject to the retention periods described in our Privacy Policy).
4.3 SurfTurf IP. The Service, including all software, algorithms, interfaces, documentation, and underlying technology, is owned by SurfTurf and protected by copyright, trade secret, and other intellectual property laws. These Terms do not transfer any SurfTurf intellectual property rights to you. You receive only the limited right to use the Service as described herein.
4.4 Feedback. If you provide suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant SurfTurf a royalty-free, perpetual, irrevocable license to use and incorporate that Feedback into the Service without obligation or compensation to you.
4.5 Aggregated Data. SurfTurf may use aggregated, anonymized data derived from use of the Service (which does not identify you or any individual) for benchmarking, product improvement, and industry analytics purposes.
5.1 Permitted Use. You may use the Service only for lawful business purposes in connection with commercial real estate portfolio management, consistent with these Terms.
5.2 Prohibited Conduct. You agree not to:
5.3 Enforcement. SurfTurf reserves the right to investigate suspected violations of this Section and to suspend or terminate access to the Service, with or without notice, if it reasonably believes a violation has occurred.
6.1 Anthropic Claude API. SurfTurf uses Anthropic's Claude API to power document processing and data extraction features. When you submit a document for processing, the content of that document is transmitted to Anthropic's API. By using these features, you acknowledge and consent to this transmission. Anthropic's data handling practices are governed by Anthropic's own privacy policy, available at anthropic.com/legal/privacy.
6.2 Stripe. Payment processing is handled by Stripe, Inc. Your payment information is subject to Stripe's terms of service and privacy policy. SurfTurf does not store full payment card numbers.
6.3 Other Providers. SurfTurf may use additional third-party service providers (e.g., cloud hosting) to deliver the Service. A current list of material sub-processors is available in our Privacy Policy.
6.4 No Endorsement. References to third-party services do not constitute an endorsement of those services. SurfTurf is not responsible for the acts, omissions, or policies of any third-party provider.
7.1 Service Provided "As Is." THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SURFTURF EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7.2 No Guarantee of Accuracy. AI-powered data extraction is subject to error. SURFTURF DOES NOT WARRANT THAT DATA EXTRACTED OR PROCESSED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. You are responsible for independently verifying all extracted data before relying on it for business decisions.
7.3 No Guarantee of Uptime. SURFTURF DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES.
7.4 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SURFTURF BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF SURFTURF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
7.5 Liability Cap. SURFTURF'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SURFTURF IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
7.6 Essential Basis. YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND SURFTURF, AND THAT SURFTURF WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.
You agree to defend, indemnify, and hold harmless SurfTurf, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
SurfTurf reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with SurfTurf's defense of such claims.
9.1 Term. These Terms remain in effect for as long as you maintain an active account or subscription.
9.2 Cancellation by You. You may cancel your subscription at any time through your account settings or by contacting legal@surfturf.ai. Cancellation takes effect at the end of the current billing period (monthly or annual). You will not receive a refund for the remainder of the current period.
9.3 Termination by SurfTurf. SurfTurf may terminate your account and access to the Service:
9.4 Effect of Termination. Upon termination or expiration of your subscription, your access to the Service will be deactivated. SurfTurf will make your Customer Data available for export for 30 days following termination, after which it may be permanently deleted. SurfTurf has no obligation to retain Customer Data after this 30-day period.
9.5 Survival. Sections 4.3, 7, 8, 10, and 11 survive any termination or expiration of these Terms.
10.1 Governing Law. These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict of laws principles.
10.2 Informal Resolution. Before initiating any formal proceeding, you agree to contact SurfTurf at legal@surfturf.ai and attempt in good faith to resolve any dispute informally for at least 30 days.
10.3 Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Wisconsin (or remotely by mutual agreement). The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.
10.4 Exceptions. Notwithstanding Section 10.3, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information, without waiving the right to arbitration for all other disputes.
10.5 Class Action Waiver. YOU AND SURFTURF AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
SurfTurf reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the effective date.
12.1 Entire Agreement. These Terms, together with our Privacy Policy and any applicable order or subscription confirmation, constitute the entire agreement between you and SurfTurf regarding the Service and supersede all prior agreements, representations, and understandings.
12.2 Severability. If any provision of these Terms is found by a court or arbitrator to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
12.3 No Waiver. SurfTurf's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
12.4 Assignment. You may not assign or transfer these Terms or any of your rights hereunder without SurfTurf's prior written consent. SurfTurf may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms are binding on and inure to the benefit of each party's permitted successors and assigns.
12.5 Force Majeure. SurfTurf shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or failures of third-party infrastructure.
12.6 Notices. Legal notices to SurfTurf must be sent to legal@surfturf.ai. SurfTurf will send notices to the email address associated with your account.
12.7 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.
12.8 Contact. For questions about these Terms, contact us at:
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